The Rug Gallery will refund the full purchase price of merchandise purchased online from Rug Gallery , provided the merchandise is returned within 21 days of receipt and the merchandise is in the same condition as when purchased.
Any merchandise that has been ordered specifically for the customer will be refunded as above, with a 15% restocking fee and return shipping costs paid by the customer.
Padding is non-refundable once shipped.
Custom orders are non-refundable.
Carpeting is non-refundable.
The Rug Gallery
9350 Kenwood Rd
Cincinnati, Ohio 45242